SHIPPING
Shipping Policy
Candle Magic accepts orders 24/7, and we ship Monday - Friday, excluding holidays.
Orders are processed in the order received, please allow 3-5business days for your order to ship. During times of promotions please allow 7-10 days for processing due to the increased volume of orders. Your order will be sent via Royal Mail or Courier, depending on location.
Return & Exchange Policy
Thank you for shopping at Candle Magic.
If you are not entirely satisfied with your purchase, we're here to help.
Your purchase can be returned within 15 days of the original purchase.
You will be responsible for shipping fees to return.
To be eligible for a return, please make sure that:
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The product was purchased in the last 15 days
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The product is in it's original packaging
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The product isn't used or damaged
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You obtained a Return Merchandise Number (RMN) from us
If your product was damaged during transit or defective, please contact us with photo proof for a replacement.
To obtain a Return Merchandise Number(RMN) contact us with photo proof that the products are unused.